Customer Care

Enterprise-grade support for Azure and Microsoft 365 with flexible SLA-based plans

Choose Your Plan

Flexible support plans designed to scale with your business

Lite

Essential support for small teams

$499/month
  • Business hours support (9-6)
  • Email & ticket system
  • 24-hour response SLA
  • Up to 10 users
  • Monthly reporting
  • 24/7 support
  • Dedicated account manager
  • Custom SLA
Recommended

Pro

Professional support for growing businesses

$1,499/month
  • Extended hours support (7-11)
  • Email, ticket & phone
  • 4-hour response SLA
  • Up to 50 users
  • Weekly reporting
  • 24/7 support
  • Dedicated account manager
  • Custom SLA

Business

Advanced support for enterprises

$2,999/month
  • 24/7 support
  • All channels + Teams integration
  • 1-hour response SLA
  • Up to 200 users
  • Real-time reporting
  • 24/7 support
  • Dedicated account manager
  • Custom SLA

Enterprise

Tailored support for large organizations

Custom
  • 24/7 priority support
  • All channels + dedicated Slack
  • 15-minute response SLA
  • Unlimited users
  • Custom reporting & dashboards
  • 24/7 support
  • Dedicated account manager
  • Custom SLA

Frequently Asked Questions

What is included in the support?

Our support covers Azure infrastructure, Microsoft 365 services, troubleshooting, configuration assistance, and best practice guidance.

How do SLAs work?

SLAs define our response time commitment. We track all tickets and ensure responses within the agreed timeframe based on your plan.

Can I upgrade my plan later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing cycle.

Ready to get started?

Contact us today to discuss which plan is right for you